The Business Challenge
A regional freight company was manually processing 300+ shipments per day across email, WhatsApp, and phone. Operators manually keyed tracking numbers, generated PDFs, sent updates to clients, and compiled reports. 6 full-time staff did nothing but copy-paste data between systems.
The Infraspine Solution
Infraspine built a comprehensive automation layer using n8n: shipment intake bots on WhatsApp, automatic PDF generation, client notification sequences, ERP data sync, and an AI agent to answer customer shipment queries automatically via WhatsApp without human involvement.
Technology & Tools
n8nWhatsApp Business APIOpenAI GPT-4REST APIsPostgreSQLNode.js
Results & Business Impact
240 staff-hours eliminated per month. WhatsApp inquiry resolution time dropped from 45 minutes to under 2 minutes. Error rate in shipment processing fell from 12% to under 1%.
Key Outcomes at a Glance
240 hrs
Monthly labour saved
45 min→2 min
Query resolution time
12%→0.8%
Processing error rate
300+
Daily shipments automated