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Infraspine BPO gives you enterprise-grade operational teams — customer support, back-office, data processing, finance, and virtual assistance — at 40% lower cost than in-house hiring. All teams run on your tools, your SOPs, your brand standards.
Six operational service lines, each with trained teams, documented SOPs, quality management, and measurable SLAs.
Multi-channel customer support via phone, email, chat, and WhatsApp. Our trained agents handle first-level to tier-3 escalations with documented SOPs, CRM integration, and full QA monitoring. Average first-response time under 90 seconds.
Structured data entry, document digitization, invoice processing, and form handling at scale. We process thousands of records daily with 99.8% accuracy SLAs, double-verification workflows, and full audit trails.
Dedicated virtual assistants and offshore team extensions that integrate directly into your workflows. From scheduling and research to procurement support and project coordination, our virtual teams operate on your tools and timezone.
Accounts payable, accounts receivable, bank reconciliation, payroll processing, and management reporting handled by finance-trained professionals with QuickBooks, Xero, SAP, and NetSuite expertise.
Outbound prospecting, cold outreach, lead qualification, appointment setting, and CRM data enrichment. Our sales support agents work to your target ICP, script, and qualification criteria with daily reporting dashboards.
KYC/AML document review, contract management, regulatory filing support, and compliance documentation. Teams trained in GDPR, ISO 27001 documentation practices, and industry-specific compliance frameworks.
Unlike commodity BPO providers, Infraspine teams are vertically trained in IT-adjacent industries. Our agents understand software, infrastructure, and technical workflows — making them effective in support, operations, and data roles that require more than scripted responses. Every team is managed by a dedicated account manager who attends your weekly standups and keeps performance on track.
BPO Engagement Model
Requirements Call
We map your current process, volume, and SLA expectations
SOP Documentation
We document your workflows, escalation paths, and quality criteria
Team Provisioning
Agents are selected, screened, and assigned to your account
Supervised Pilot
5-day pilot with QA review before going fully live
Live Operations
Full delivery with weekly reporting and monthly optimization calls
Common questions about working with an Infraspine BPO team.
Tell us your process, volume, and SLA requirements — we will have a team ready in under 2 weeks.